Refund policy

Return and Refund Policy

At MensBagLab, we care about your bag and your experience. If you would like to request a return or exchange, or if something is wrong with your order, please contact us so we can help.

1. Change-of-Mind Returns and Exchanges

Please contact us within 14 days of receiving your order to request a change-of-mind return or exchange.

Items returned for a change of mind must:

Be unused and unworn.
Show no signs of wear or damage.
Include all original tags and accessories.

Reasonable inspection permitted by applicable law is not treated as use. These conditions do not exclude claims relating to product defects, damage in transit or incorrect items.

For change-of-mind returns, you are responsible for the return postage.

Please contact us for return instructions before sending your parcel.

2. Faulty Products

If you believe your item has a product quality issue, please contact us with your order number and a description of the problem. Photos are helpful where available.

We will review the issue with you, discuss a suitable solution and cover the costs necessary to resolve a confirmed product fault.

The 14-day change-of-mind return window does not limit your statutory rights relating to faulty goods, including your right to a refund where required by applicable law.

3. Parcels Lost or Damaged in Transit

If your parcel is lost or damaged in transit, please contact us for assistance.

We will handle the carrier claim and arrange a replacement or resend without waiting for the carrier’s payout. We cover the necessary costs of resolving the issue.

This does not limit any refund or other remedy you are entitled to under applicable consumer law.

4. Incorrect Items or Missing Accessories

If you receive the wrong item or your order is missing accessories, please contact us with your order number and details of what you received.

We will correct the mistake and cover the necessary costs. Depending on the issue, we will arrange the appropriate replacement, missing item or other agreed solution.

5. How to Request a Return, Exchange or Refund

Step 1: Contact us

Use the Contact Us page on mensbaglab.com. Include your order number and a description of your request or the issue. Please include photos where available and relevant.

Step 2: We review your request

Our team will discuss a suitable solution with you and explain whether a return is needed. If a return is required, we will provide the relevant return instructions.

Step 3: We arrange the agreed solution

We will arrange the agreed refund, exchange, replacement or missing item, as appropriate.

Please contact us before sending any item back so we can provide the correct return instructions.

6. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return:

Change of mind: You are responsible for the return postage.
Confirmed product faults: We cover the necessary costs of resolving the issue.
Transit damage: We cover the necessary costs of resolving the issue.
Incorrect items or other fulfilment mistakes on our part: We cover the necessary costs of correcting the mistake.

Our team will explain any required return arrangements when reviewing your request.

7. Refunds

If a refund is the agreed solution, we will arrange it as part of resolving your request.

For faulty goods or other circumstances covered by applicable consumer law, we will provide a refund where required. The change-of-mind eligibility conditions and 14-day request window do not restrict these rights.

Please contact our customer service team if you have questions about the status of an agreed refund.

8. Care and Support After Delivery

Our support does not end at delivery.

If your bag shows wear or suffers accidental damage, please get in touch. We will do our best to offer care advice, repair guidance or help with parts.

Any costs associated with this support will be explained in advance.

9. Your Consumer Rights

This policy does not exclude or limit your rights under applicable consumer law.

The conditions for change-of-mind returns are separate from your rights relating to faulty products, transit damage, incorrect items and other issues covered by law.