Shipping policy

Shipping Policy

At MensBagLab, we want you to know what to expect from the moment you place your order until your parcel arrives. Below you’ll find our shipping rates, order processing times, estimated delivery times and delivery support information.

1. Shipping Destinations

We offer international shipping. Shipping availability depends on your delivery destination. Please enter your shipping address at checkout to view the available shipping options, or contact our customer service team before placing your order.

If your country or region is not listed in the delivery estimates below, please contact us for assistance.

2. Shipping Rates and Free Shipping

All shipping charges and free-shipping thresholds listed below are in US dollars (USD).

United States, Canada, Australia and the United Kingdom

  • Orders under US$128: US$10 shipping per order.

  • Orders of US$128 or more: Free shipping.

Europe, excluding the United Kingdom

  • Orders under US$158: US$15 shipping per order.

  • Orders of US$158 or more: Free shipping.

The United Kingdom follows the rates listed above for the United States, Canada, Australia and the United Kingdom, rather than the European shipping rates.

Other Countries and Regions

For all other destinations, please enter your delivery address at checkout to check shipping availability and applicable charges. You may also contact our customer service team for shipping information before placing your order.

3. Order Processing

Orders are generally prepared for shipment within 2–3 business days.

Processing may take longer during peak periods. Order processing time is separate from shipping transit time: the delivery estimates below begin after your order has been dispatched.

4. Estimated Delivery Times

The following are estimated transit times after dispatch, expressed in business days.

North America

  • United States: 7–12 business days

  • Canada: 7–10 business days

Europe

  • United Kingdom: 7–10 business days

  • Germany: 7–10 business days

  • France: 8–11 business days

  • Italy: 7–12 business days

  • Spain: 7–12 business days

  • Netherlands: 7–12 business days

  • Belgium: 10–12 business days

  • Denmark: 7–10 business days

  • Switzerland: 8–10 business days

  • Hungary: 7–9 business days

  • Romania: 8–11 business days

  • Ireland: 8–12 business days

  • Bulgaria: 10–12 business days

  • Poland: 8–10 business days

  • Greece: 8–11 business days

  • Finland: 8–10 business days

  • Norway: 7–9 business days

  • Austria: 7–10 business days

Asia and the Middle East

  • Hong Kong: 3–5 business days

  • Japan: 4–7 business days

  • South Korea: 5–7 business days

  • Singapore: 6–9 business days

  • Malaysia: 6–8 business days

  • United Arab Emirates: 7–12 business days

  • Saudi Arabia: 7–11 business days

  • Bahrain: 7–11 business days

  • Qatar: 8–12 business days

  • Israel: 9–14 business days

Oceania

  • Australia: 8–10 business days

  • New Zealand: 7–12 business days

South America

  • Brazil: 13–15 business days

  • Chile: 12–16 business days

Africa

  • Morocco: 8–11 business days

  • Nigeria: 10–15 business days

These delivery times are estimates, not guaranteed arrival dates. Please allow for both order processing and transit time when planning your purchase.

For destinations not listed above, please contact our customer service team for an estimated delivery time.

5. Taxes and Duties

Taxes and duties are included in the price. You will not be charged additional import taxes or customs duties upon delivery.

If you receive an unexpected request for a tax or duty payment relating to your shipment, please contact our customer service team for assistance.

6. Shipping Confirmation and Tracking

Your shipping confirmation will include tracking information so you can follow your parcel’s progress.

If you need help locating your tracking information or understanding a delivery update, please contact our customer service team.

7. Lost or Damaged Parcels

We take responsibility for your parcel from dispatch to delivery and provide full compensation if it is lost or damaged in transit.

If your parcel appears to be lost or arrives damaged, please contact our customer service team with your order number and details of the issue so we can investigate and assist you.

8. Delivery Assistance

If your order has not arrived within the estimated delivery timeframe, or you have questions about your shipment, please contact us through the Contact Us page on mensbaglab.com.

Please include your order number and, if available, your tracking number so we can help you more efficiently.